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How to Understand and Measure Employee Engagement

New Gartner Research Examines How the Way People Work is Impacting Digital Business

Research has shown a strong correlation between high employee engagement and performance in terms of average revenue growth, net profit margin, customer satisfaction and earnings per share. 

The digital workplace is an integral part of digital business—business model transformation, technology use and the Internet of Things. According to Gartner, “by 2020, 20% of organizations will include employee engagement improvement as a shared performance objective for HR and IT groups” and digital workplace initiatives will introduce a consumerized work environment to promote employee agility and effectiveness amidst changing business environments.

What does this mean for your organization? Employee engagement is a critical component of the success of digital business and needs to be central to any digital workplace initiative. But, before investing in employee engagement improvements that will position your organization to outpace the competition in business performance, you must first understand what engagement is and how it is measured.

View new Gartner research, Measuring Employee Engagement: Past, Present, Future, to get recommendations on engagement drivers, measurement methods and opportunities to leverage new technology that impacts business operations, work patterns and career development.

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About Gartner, Inc.
Founded in 1979, Gartner, Inc. is the world’s leading information technology research and advisory company, delivering the technology-related insight necessary for clients to make the right decisions. Gartner works with every client to research, analyze and interpret the business of IT.

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