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Interview (e-learning): Steve Fiehl, co-founder & CIO of CrossKnowledge

bsoco: What makes CrossKnowledge unique in the field of online training today?

Steve Fiehl: CrossKnowledge is an engaging, forward-looking digital learning solution, driving business outcomes and the ability to transform individuals and entire organizations. We provide a customized, fully integrated learning solution and implement it at unmatched velocity.

CrossKnowledge’s learning solution is complete — bringing together our cutting-edge technology and world-class content into a blended environment. Only CrossKnowledge has the experience, agility, and foresight to help you build an innovative and more effective learning solution. CrossKnowledge, a Wiley brand, serves over 10 million users in 130 countries.


bsoco: Who exactly would your clients be?

Steve Fiehl: Since its foundation, CrossKnowledge has been recognized as a long-lasting and trustworthy partner. CrossKnowledge understands the complexity of its clients’ challenges and supports their transformation thanks to personalized and powerful digital learning solutions. We work with large organizations across all verticals, and have rolled out successful transformation projects with companies such as Ricoh, L’Oréal, SwissLife, Philips or Telenor.

bsoco: What are the keys to a successful digital learning strategy?

Steve Fiehl: For L&D professionals, it’s a constant challenge to create learning programs that will engage employees and drive lasting results for the individual as well as for the organizations. Based on our years of experience with global clients, we believe they are a few keys to make learning impactful. Learning must trigger engagement and motivation for every individual. It should be active and purpose driven, and always prove its value through measurable results. It’s also essential that learning occurs in an ecosystem, where each individual can learn and teach. Finally, learning must be able to occur anywhere, at any time and take into account the constraints of the individual. This is why offering curated, carefully selected content accessible from any device will tremendously boost learner engagement. Combining and applying these principles will lead learners and organizations towards successful and impactful learning.

bsoco: What development methodologies do you use?

Steve Fiehl: The CrossKnowledge Difference comes from a unique combination of world-class digital content, cutting-edge technology & superior support and expertise. We provide a complete range of courses that’s easily customizable and built using the top minds from universities across the globe. Our learning technology is easy and fast to integrate and implement, with an exceptional user experience. Our team of dedicated experts provides you with support and acts as your learning team. They set goals for your learning solution, then measure against those goals to provide full transparency and accountability.

bsoco: Thank you for the answers.

The CrossKnowledge suite is a cloud-based technological platform made up of exclusive applications dedicated to the deployment of your training strategies. It allows you to implement blended learning and social learning programmes, to develop distance learning content and skills assessment programmes… or to organise combinations of these different types of project.

It allows you to implement the following:
• blended learning projects using our Training Solutions technology;
• social learning projects using our Community Solutions technology;
• mentored learning projects using our Mentoring Solutions technology;
• professional e-learning content development using our Mohive authoring tool. … and to offer a new learning experience.

CrossKnowledge believes that such a platform must not be restricted to classroom and e-learning strategies, but must combine formal and informal learning (on-line dialogues, blogs, etc.), long-term learning paths and immediate training, and PC-based and mobile learning experiences, all built into a single Learning Portal.

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Publisher press


> 16/05/2017 - CrossKnowledge, a Wiley brand, and leader in digital learning solutions...

> 02/05/2017 - CrossKnowledge: Top 20 Training Outsourcing Companies

> 07/02/2017 - Interview (e-learning): Steve Fiehl, co-founder & CIO of CrossKnowledge

> 06/01/2017 - MOOC: From one-on-one training to collective knowledge-building

> 20/12/2016 - Boost your L&D visibility & credibility – The Annual Learning Report

> 05/12/2016 - Get Big Things done through Connectional Intelligence: a new videocast program by Erica Dhawan

> 08/11/2016 - OpenBooks: A new collection to drive workplace performance and productivity

> 12/09/2016 - CrossKnowledge launches a new training technology that transforms individuals as well as the company.

> 31/08/2016 - In our increasingly digital world, empathy and connection are essential tools for establishing more human interactions.

> 19/07/2016 - Management 3.0 : a new videocast program by Jurgen Appelo

> 15/06/2016 - CrossKnowledge is proud to support the Towards Maturity Benchmark Study.

> 30/05/2016 - Crossknowledge is proud to support the Towards Maturity Benchmark Study

> 14/04/2016 - CrossKnowledge rewards its partners with “Partner of the Year Award”

> 16/03/2016 - CrossKnowledge offers fully integrated solution as answer to mobile learning challenges

> 04/03/2016 - Collaboration Superpowers: a new videocast by expert in remote teams, Lisette Sutherland

> 17/02/2016 - MySalon-Edu, first MOOC for hairdressers and beauticians, developed with L’Oreal

> 02/02/2016 - 5 years of collaboration with Clarins: the CrossKnowledge solutions deliver real impact on business

> 18/01/2016 - Designing an agile organization: a new videocast program by Christopher Worley

> 22/12/2015 - 2015 Brandon Hall Excellence Awards

> 13/11/2015 - Big data and digital organizational culture

> 30/10/2015 - CrossKnowledge partners with Junior Achievement USA to support future entrepreneurs

> 23/09/2015 - Brandon Hall honors CrossKnowledge with 2015 Excellence Awards

> 10/09/2015 - CrossKnowledge announces its participation at World of Learning 2015 in Birmingham

> 20/08/2015 - CrossKnowledge named to 2015 Top 20 Learning Portal Companies List by Trainingindustry.com

> 24/07/2015 - CrossKnowledge launches “Learn” app

> 17/07/2015 - 6 new Sessions on Key Account Management

> 03/07/2015 - Testimonials: Ricoh Americas and Credit Libanais share their CrossKnowledge experience

> 27/05/2015 - CrossKnowledge is part of the "TOP 20 Content Development Companies List 2015"

> 19/05/2015 - 11 new videocasts on Lean Management with Gad Allon, Professor at the Kellogg School of Management

> 13/05/2015 - Back to Talent 2015, the CrossKnowledge Academy Conference

> 15/04/2015 - New Feature in the CrossKnowledge Learning Suite : LinkedIn

> 27/03/2015 - 13 new videocasts on the digital transformation of businesses with David R. Bell, Professor at The Wharton School.

> 06/02/2015 - Gavisus partners with CrossKnowledge to provide Nordic leadership development programmes

> 22/01/2015 - CrossKnowledge: 2015 Top 20 Authoring Tools Companies by Training Industry

> 15/01/2015 - CrossKnowledge Honored as Top E-Learning Company by 2014 Brandon Hall Excellence in Technology Awards

> 27/11/2014 - 11 new videocasts about digital transformation by Martha Gabriel

> 18/11/2014 - 12 November 2014 New Modules Improve the E-Learning Experience through Intuitiveness, Scalability and Mobility

> 28/10/2014 - Learning is Shifting, Changing, Expanding, Compressing and Personalizing!

> 16/10/2014 - CrossKnowledge Honored by Chief Learning Officer Magazine for Excellence in Blended Technology

> 29/09/2014 - Executives forecast increasing connection between business outcomes and workforce development

> 28/08/2014 - CrossKnowledge is a finalist of the Learning in Practice awards!

> 16/04/2014 - Wiley Signs Definitive Agreement to Acquire CrossKnowledge

> 24/03/2014 - Medicinfo and CrossKnowledge join forces to launch a unique e-health & wellbeing solution

> 19/12/2013 - ACCA announces new tripartite partnership with CrossKnowledge and BPP to deliver Continuing Professional Development

> 15/11/2013 - New videocast series about "Key Account Management" with Diana Woodburn

> 11/10/2013 - CrossKnowledge Named to "2013 Top 20 Learning Portal Companies List" by Trainingindustry.com

> 09/09/2013 - CrossKnowledge takes over Digital SK and plans to speed up investments in Brazil.

> 08/07/2013 - CrossKnowledge Learning Suite, release 13.1

> 03/06/2013 - Interview (e-learning) - Steve Fiehl, Chief Innovation Officer from CrossKnnowledge - answers our questions