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Latest IMC whitepaper: How can organisations cut helpdesk costs by 40 percent

Proactive learning strategies to boost staff performance when using software applications

IMC, a provider of bespoke e-learning content, learning management and compliance solutions, has released a new whitepaper titled “Informal Learning and Electronic Performance Support: A guide to cutting internal helpdesk costs by 40%”. The whitepaper aims to help organisations significantly reduce their training and helpdesk support costs as well as the time their employees waste on ‘how to’ questions. Time spent on these questions includes, for example, searching for information on the internet, reading manuals and asking colleagues for assistance with off-the-shelf software packages, bespoke tools such as CRM systems or in-house policies and procedures.

The IMC whitepaper, “Informal Learning and Electronic Performance Support: A guide to cutting internal helpdesk costs by 40%”, looks at three elements:

  • - Proactive informal learning strategies and technologies to help reduce the need for helpdesk support
  • - The pros and cons and some examples of formal and informal learning
  • - How L&D professionals can support informal learning, measure results and save your company money.

IMC organises a lunchtime webinar on October 14th 2015 at 12.30pm to discuss EPSS and Informal Learning and will give those participating access to the whitepaper before anybody else. To register for the webinar and to access the whitepaper please visit our website or for enquires please e-mail info@im-c.com.

Dirk Thissen, IMC UK Managing Director, comments: ”Organisations are increasingly required to adapt to change. This may include a number of factors such as a high turnover of products, services or staff, or meeting compliance and regulatory requirements. As a result of this moving landscape, modern workforce learning also needs to be more agile and relevant. Informal and formal learning may nowadays include a mix of Electronic Performance Service Support (EPSS), mobile bite-sized learning and mentoring programmes. Our whitepaper aims to provide some guidance on what HR and L&D professionals should consider when trying to cut costs without impacting on the quality of training.”

According to Gartner, one of America´s leading technology research and advisory firms, many organisations can save as much as 40 percent a year* on helpdesk and staff time spent on ‘how to’ queries by using an effective EPS system. This could equate to 152.000 € based on a workforce of 200 people or 835.000 € based on a 1,000 employee workforce.

Notes to editor
*Calculations based on data and reports which are available on www.gartner.com research and which set the optimum ratio of employees to helpdesk staff as: 45:1 if using more than one IT system, and 70:1 if using only one IT system. The formula then considers how much of the helpdesk staff members’ time will be spent on assisting colleagues with ‘how to’ queries (estimated to be approximately 40 percent of helpdesk time according to Gartner research).

About IMC:
IMC is an international leading full-service provider for digital learning. The product and service portfolio ranges from bespoke e-learning content, authoring and publishing solutions to learning and talent management suites. Multimedia and video productions as well as process guidance and compliance solutions are also an integral part of IMC´s offering. Worldwide, IMC´s all-embracing technologies and services support more than 1,000 companies, public institutions and educational establishments of all sizes and in all sectors in the planning, developing and implementing of mature HR development strategies. On the MOOC (Massive Open Online Courses) platform www.opencourseworld.com, interested parties from students to managers benefit from free publically available academic teaching.

The company has its headquarters in Saarbrücken, branches in Munich and Freiburg and subsidiaries in Australia (Melbourne), Great Britain (London), Austria (Graz), Romania (Sibiu), Switzerland (Zurich) and in the USA (Phoenix). IMC is also represented with partner offices in numerous other countries.

 

www.im-c.com.

IMC Learning Suite offers truly tailored and comprehensive end-to-end training management and delivery on enterprise level. Enriched with gamification, compliance functionality and a bevy of other innovative features, IMCs LMS is both high functional and extremely easy to use. Tried and tested worldwide, the multi-award-winning solution offers custom-made e-learning that is easy to set up and manage. IMC Learning Suite helps you create efficient, customised training and development programmes for your staff, partners, suppliers and customers.

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