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Process Guidance suite, a ‘GPS for software’ to be demonstrated by IMC at Learning Technologies summer forum

Virtual desktop assistant for informal support

IMC, a provider for bespoke e-learning content, learning management and compliance solutions, will be presenting their popular virtual assistant software, called IMC Process Guidance Suite, alongside their market-leading LMS at the Learning Technologies Summer Forum on 16th June, 2015.


IMC’s Process Guidance Suite is an innovative EPS (Electronic Performance Support) software designed to help organisations enhance informal learning strategies in the workplace. If applied correctly EPS systems can offer a more effective approach than asking a colleague or looking up a software function on an internet search engine. IMC Process Guidance Suite can also operate from directly within an existing piece of software, such as Microsoft office, a database or a bespoke application, to provide practical ‘directions’ to the end user by leading them step-by-step through a complicated company process or compliance directive. It’s like having a virtual desktop assistant on call 24-7.


IMC Director, Dirk Thissen explains, “Although companies are often unaware of just how ineffective out-of-context formal training initiatives can be, studies have shown that even just 48 hours after completing formal training, learners manage to remember only around 30% of the information1. As an alternative, informal (on-the-job) and micro (in bite sized chunks) learning can actually be far more rewarding strategies for professional development.”The e-learning sector has been promoting informal learning as a focus over the last few years and has now widely accepted the 70:20:10 model where 70% of learning happens on the job, 20% from colleagues and 10% from formal training. However, there is still not much on offer in the way of support tools to boost the efficiency of this type of learning.


Dirk Thissen adds, “Companies are beginning to understand that they need to support their staff in situations where they learn informally, but many learning and development teams are unsure of the best way to do this. Process Guidance Suite can be used on any software to provide ‘at the time of need’ assistance to all staff, regardless of their role in the company.”


IMC Process Guidance Suite can:

  •  Reduce the time employees waste on formal software training by helping them to learn-as-they-go. It offers real-time assistance as and when they need it from within the software itself.
  •  Dramatically reduce the need for employees to troubleshoot their software issues by asking colleagues, searching online or looking in company manuals for the information they need.
  •  Reduce the number of calls and queries received by the helpdesk or IT support team on software or processes – saving both their time and the employees’.

Visit IMC at Learning Technologies, Olympia 2, Stand 24. Find out more about the show here.

For further information about IMC Process Guidance Suite, please visit our website.

For information on IMC and its products and services click here.

This and other press releases are available for download from our website: www.im-c.co.uk.
Opinions and proposals regarding HR, IT and eLearning can be found on the IMC Blog.

About Learning Technologies:
Designed to further develop the key learning themes from this year's Learning Technologies event, this free exhibition is your chance to see, hear and experience the best of the sessions, new technologies, demos and companies that you may have missed at the January event, as well as a host of new content that will be on show.


About IMC:
IMC is an international leading full-service provider for digital learning. The product and service portfolio ranges from bespoke e-learning content, authoring and publishing solutions to learning and talent management suites. Multimedia and video productions as well as business process guidance and compliance solutions are also an integral part of IMC´s offering. Worldwide, IMC´s all-embracing technologies and services support more than 1,000 companies, public institutions and educational establishments of all sizes and in all sectors in the planning, developing and implementing of mature HR development strategies. On the MOOC (Massive Open Online Courses) platform www.opencourseworld.com, interested parties from students to managers benefit from free publically available academic teaching.


The company has its headquarters in Saarbruecken, branches in Munich and Freiburg and subsidiaries in Australia (Melbourne), Great Britain (London), Austria (Graz), Romania (Sibiu), Switzerland (Zurich) and in the USA (Phoenix). IMC is also represented with partner offices in numerous other countries.

IMC Learning Suite offers truly tailored and comprehensive end-to-end training management and delivery on enterprise level. Enriched with gamification, compliance functionality and a bevy of other innovative features, IMCs LMS is both high functional and extremely easy to use. Tried and tested worldwide, the multi-award-winning solution offers custom-made e-learning that is easy to set up and manage. IMC Learning Suite helps you create efficient, customised training and development programmes for your staff, partners, suppliers and customers.

More details of this software

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