Docebo’s customers are now able to provide their LMS users with live assistance and e-tutoring thanks to the Vivocha’s Live Help integration App.
Naples – Docebo (www.docebo.com), a global Cloud E-Learning solution provider, released today the integration App to combine Docebo with Vivocha's Live Help.
The common objective of both Docebo and Vivocha is to create a fruitful alliance to humanize users’ online experience by offering real-time and proactive e-tutor assistance to users who are in need of any kind of support while using the Docebo E-Learning platform. Connecting users means redefining the helpdesk quality granted to a global, mobile, and diverse workforce.
This integration App allows organizations around the World to interface their Docebo E-Learning platform solutions with the Vivocha’s Live Help service, and let their Help Desk team provide users with live assistance, learning management system guidance and e-tutoring. This sophisticated and proactive software will reduce service cost and avoid redundant calls.
Thanks to this interface, Docebo’s customers will be able to enhance users’ engagement and support, lowering the amount of the e-mails and telephone help requests, via a superior and real time assistance.
This integration App is already available for free on the Docebo’s Apps Marketplace.
Vivocha Executive Quote:
"At Vivocha, we strive to provide solutions that lead to customers' success – and that is why we partner with other innovative companies like Docebo" said Gianluca Ferranti - Co-founder and CEO at Vivocha "Vivocha provides an easy way for Docebo's customers to support their users in real-time enhancing their experience and overall satisfaction"
Docebo Executive Quote :
“Docebo is globally disrupting the E-Learning market, by consistently innovating its product offerings with new releases such as the unique Docebo App Marketplace” says Claudio Erba - CEO & Founder of Docebo. “We have released the integration App for Vivocha's Live Help because we believe that our Customers and Prospects experience should be enhanced by offering them the opportunity to easily integrate powerful e-tutoring and live assistance services - able to humanize a strategic asset like the “help & support” one”.
With its technology, Docebo is a global E-Learning solution provider with customer operations and partners in 29 countries, that is consistently expanding its international presence and doubling users on quarterly base. Docebo enables companies of all sizes to plan, deliver and certify online and classroom training activities leveraging the Amazon Content Distribution Network (CDN). The main products (Docebo Cloud and Docebo Premium) are designed for both SMBs (Small and Medium businesses) and Enterprises.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP, video, chat, call-backs and collaboration tools, like assisted browsing, form & document sharing.
Docebo - Katia Pietrosanti, +39 393.8423386 - [email protected]
Vivocha - Scott Ledingham, +16138067135I - [email protected]